Category 271
Discussion List
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How to enable Redwood UI Knowledge features for HR Help Desk ?Summary: Knowledge tile is enabled but Redwood features are not enabled also I am not able to create an Article from Authoring Classic @Chris Warner Content (please ensu… -
Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…Vincent Lin 23 views 5 comments 0 points Most recent by Prasad Singamaneni-Oracle Reporting & Analytics for B2C Service -
Report to get the contact details from the system using mail domain as filterSummary: Hi , I have a report requirement in the Oracle B2C console where I will be feeding the customer email domains. It may be 1 or many, depending on the requirement…Boby B Jacob 11 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Update the forms section so that the scroll arrows are static similar to the News Section?Summary: Hi Is there a way to update the forms section so that the scroll arrows are static similar to the News Section? Right now, you must click in the space to receiv…
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Is there an automated way we can view the updated date of standard texts?Summary: I am trying to get a list of all of our Standard Texts along with the date each was last updated. If I go into the Standard Text editor in the .NET console, I c…Andrew! 11 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Error on workpsace after adding a reportHi, Iam getting this error after adding report in workspace tab The report contains the following errors: -found flat branch for grouped parent You will need to edit the…Meera Saseendran T 11 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Bulk Import Knowledge Articles in Redwood Fusion ServiceWe have on old database of articles that we'd like to migrate to Oracle Fusion Service for use in Service Requests. Manually creating each article one at a time, is quit…
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Reporting for Agent Insight UsageSummary: Reporting for Agent Insight Usage Content (please ensure you mask any confidential information): Are there reports available to see when an Agent Insight is use…JLFolkman 53 views 1 comment 0 points Most recent by Lori W-Support-Oracle Reporting & Analytics for B2C Service
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How to get the Billing address details for a receivable Invoice in Fusion using APIsSummary: How to get the Billing address details for a receivable Invoice in Fusion using APIs and which API to use as we dont see any API yet which gives the information…