Category 724

Discussion List

• 
  Change Live Agent icon

  Summary: Does anyone know how to change the Live Agent icon in the lower right corner? We changed the icon for ODA via HCM Design Studio, but don't see where we can chan…

  Received Response

  Derek Dreyfus 16 views 4 comments 0 points Most recent by Tony Donnachie Jan 15, 2026 5:10PMHelp Desk
• 
  Using SMS feature in Next Gen Helpdesk

  Summary: Hello Experts, As per Oracle documentation, users can 'Submit inquiries via multiple channels—digital assistant, SMS, email, and social platforms'. However, the…

  Received Response

  Haldar, Sonu 22 views 2 comments 0 points Most recent by Sachin Bhadange Jan 12, 2026 11:55PMHelp Desk