Category 724

Discussion List

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  HCM – Using Oracle Digital Assistant with HR Help Desk

  Summary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Did yo…

  Dr Surlina Yin-Oracle 135 views 0 comments 2 points Started by Dr Surlina Yin-Oracle Nov 14, 2024 9:41PM Help Desk
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  Oracle Fusion NextGen Help Desk CTI

  Summary: When does Oracle plan to give CTI for NextGen Help Desk Content (required): I am doing Help desk implementation and the customer is eager to use ODA and CTI as …

  Received Response

  Mohtaseem 41 views 6 comments 0 points Most recent by Michelle Walter-Oracle Oct 14, 2024 4:54PMHelp Desk
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  Feedback process in Helpdesk request

  Please let us know if there is any feedback process present in HR Helpdesk . Once a helpdesk request is closed is there any feedback process present in HR helpdesk throu…

  Received Response

  Moumita Chakraborty 101 views 5 comments 0 points Most recent by Mukesh Kumar Chandani Jul 30, 2024 8:25AMHelp Desk
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  can't create service request through HCM Digital Assistant

  As the title says, after configuring ODA as shown on the community i'm not able to create SR, the chatbot gives below error : We are using Redwood HRHD. you can check th…

  Received Response

  Abdulwahab-KFH 22 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle May 29, 2024 2:53PMHelp Desk
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  Has anyone used askQuestion rest API to find Knowledge base articles impersonating an employee?

  Summary: I would like to understand how to use the askQuestion api method to get KB articles impersonating an specific user Content (please ensure you mask any confident…

  Accepted answer

  FPAES 131 views 9 comments 0 points Most recent by FPAES Apr 4, 2024 7:56AMHelp Desk