You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Has anyone used askQuestion rest API to find Knowledge base articles impersonating an employee?

Accepted answer
edited Mar 22, 2024 12:45PM in Help Desk 9 comments


I would like to understand how to use the askQuestion api method to get KB articles impersonating an specific user

Content (please ensure you mask any confidential information):

The askQuestion method seem to have the feature where we can run it impersonating an employee rather than using a generic integration user. There seem to be a header Kmauthtoken that allows to attach an integration user token and a user token.

This looks like what we need however it's not clear how to get the user token.

For example: I have user A in an external site and I want to fire askQuestion for this user A (which exists in Fusion) so I get the content that is entitled to. In the other hand, I can't run this method for a generic integration user as the results will not be the ones that user A is entitled to.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!