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Oracle Fusion NextGen Help Desk CTI
Summary:
When does Oracle plan to give CTI for NextGen Help Desk
Content (required):
I am doing Help desk implementation and the customer is eager to use ODA and CTI as part of it. My understanding is, ODA works only with NextGen and CTI works only with Classic. Is my understanding correct? If yes, does anyone know when Oracle plans to roll out CTI for NextGen?
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