Digital Assistant
Discussion List
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26C: Can we hide the button to Start the Employee Help Desk Self Service Assistant from Search?Summary: In 26C, there is a new feature: Start the Employee Help Desk Self Service Assistant from the search bar https://docs.oracle.com/en/cloud/saas/readiness/service/… -
need steps for Conversions from Service Now to HR HelpdeskSummary: we want to migrate our tickets details from service now to HR Helpdesk Content (please ensure you mask any confidential information): Hi, we need steps for conv… -
Employee Help Desk Self-Service Assistant – Prompt/Response and SR Action CustomizationWe are currently implementing the Employee Help Desk Self-Service Assistant (AI Agent) for Oracle Help Desk and have completed the initial setup/configuration. We have a… -
Which AI agent replaces ODA?Summary: Which AI agent replaces ODA? Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): 26B Code…
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IS it possible to enable Helpdesk live chat option without ODASummary: Can we enable Helpdesk live chat option without ODA functionality, if yes what are the steps? Content (please ensure you mask any confidential information): Ver…
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Will we be charged in DEV environments when using GPT-4.1 mini and GPT-5 mini?Summary: We are presently in the process of trying to setup some AI Agent Teams - specifically the "Employee SelfService Assistant" Agent team. I successfully set this u… -
What are the approaches for Microsoft teams integration with Oracle fusion procurement contractsSummary: How do integrate microsoft teams with Oracle fusion procurement contracts, are there any demos or any solutions available ? Content (please ensure you mask any …
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Live Chat icon not visible in Service Request Help deskHi Everyone, We are enabling new feature Live Chat - Help Desk Live Chat and followed all the steps as suggested in document. We are facing an issue where Chat Icon need…
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Gen AI assistance vs live agent chatbot vs Oracle Digital assistantSummary: In 26A, Gen AI assistance will provide answers to employees questions and also create a HR request. HRHD also have a live agent chatbot which allows employees t…Sachin Bhadange 2 views 0 comments 1 point Most recent by Sachin Bhadange AI for Fusion Applications