Oracle Service Cloud
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Configure Quick Search in Redwood Service Center Using Visual Builder StudioQuick Search allows service agents to search for service requests, contacts, and accounts from a side panel within Redwood Service Center. Users select an object, enter …Akshara Balamurugan-Oracle 34 views 0 comments 0 points Started by Akshara Balamurugan-Oracle Fusion RAMP -
Browser Control Implementation in Fusion Service CenterThis guide shows three ways to host external content in Service Center similar to how Browser Control works in RightNow. Each method uses a customer section in the SR De…
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Block Service Request Creation through Email channel in Fusion ServiceImplementation guide for the Service Request object validation rule. The rule rejects a new SR created from an inbound email while allowing email messages to update an e…