Advanced Collections - EBS (MOSC)

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Dunning Callback Days

edited Feb 3, 2009 2:45AM in Advanced Collections - EBS (MOSC) 5 commentsAnswered
Hi

When setting up the dunning plans for the various aging buckets - what functionality does the Callback Days provide?

Currently, if the IEX: Send Dunnings for delinquent customers is set to run every night - the request populates a letter for each customer every time - this would mean that over a 1 week period the system will produce 7 letters for a customer.

Should callback days be set to something other than zero?

Thanks

Manny

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