Updating Templates for Strategy Work Items
Starting with the Dunning Hard Letter 1 as my basis, I downloaded this document and made modifications to the verbiage around the dynamic fields and saved it as a new template. I then had my DBA copy the sql query from the original letter, and attach it to the new template.
Unfortunately, this doesn't satisfy all our requirements. We need to have the account number, and we need the Collector information at the bottom of the form to come from the Collectors Form (AR_COLLECTORS table) instead of the HR tables, due to some legal name vs. common name issues, and to allow the collectors to maintain their data as needed. My TAR informed me that this is an unsupported customization, but I have no direction as to how to even approach these changes. I was told that this may be a new view, but how do I attach the dynamic fields
Unfortunately, this doesn't satisfy all our requirements. We need to have the account number, and we need the Collector information at the bottom of the form to come from the Collectors Form (AR_COLLECTORS table) instead of the HR tables, due to some legal name vs. common name issues, and to allow the collectors to maintain their data as needed. My TAR informed me that this is an unsupported customization, but I have no direction as to how to even approach these changes. I was told that this may be a new view, but how do I attach the dynamic fields
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