Financial Management - PSFT (MOSC)

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[Billing] Managing abends when Programs in Billing go to No Success.

edited Oct 19, 2010 12:59PM in Financial Management - PSFT (MOSC)
This document provides information on guidelines when an Abend is encountered in Billing and what usual information is needed by GSC to work on the case. The following applies to cases where the customer is reporting issues surrounding abends in Billing. This information is helpful and would lead to a faster resolution if it is included when an SR is created.
Also included in the document are high level guidelines on common Billing processes and what happens when an abend is encountered in these programs. Please note this document does not cover billing interface BIIF0001 abends.

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