Credit Mgt workflow error when trying to implement recommendation
We are in process of implememting Oracle Advanced Collection and Credit Management.
We are trying to implement a functionality where the credit Analyst in Credit Management can recommend placing a customer on HOLD. When we try to submit and process that recomendation , we encounter the below workflow error :
"AR_CMGT_WF_ENGINE.IMPLEMENT_RECOMMENDATION(ARCMGTAP, 18053, Error while applying Customer Hold for Party : 7577399 Cust Account Id 2475163 Site Use Id 287663 , ORA-0000: normal, successful completion) Wf_Engine_Util.Function_Call(ar_cmgt_wf_engine.implement_recommendation, ARCMGTAP, 18053, 186287, RUN)"
Based on my research on Metalink , I have found a patch # 7602217.
Does anyone know the solution to this ? Is the above patch correct ?
We are trying to implement a functionality where the credit Analyst in Credit Management can recommend placing a customer on HOLD. When we try to submit and process that recomendation , we encounter the below workflow error :
"AR_CMGT_WF_ENGINE.IMPLEMENT_RECOMMENDATION(ARCMGTAP, 18053, Error while applying Customer Hold for Party : 7577399 Cust Account Id 2475163 Site Use Id 287663 , ORA-0000: normal, successful completion) Wf_Engine_Util.Function_Call(ar_cmgt_wf_engine.implement_recommendation, ARCMGTAP, 18053, 186287, RUN)"
Based on my research on Metalink , I have found a patch # 7602217.
Does anyone know the solution to this ? Is the above patch correct ?
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