PeopleTools and Lifecycle Management - PSFT (MOSC)

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ps crm 9.0 custom CTI middleware

edited May 2, 2011 12:32PM in PeopleTools and Lifecycle Management - PSFT (MOSC) 2 commentsAnswered
 has anyone ever connected peoplesoft to an Avaya contact center remoete site for enabling the CTI intergration service. Or should I say anyone ever created a CTI middle ware for peoplesoft to connect to an avaya PBX/IVR switch so call center agent can utilize the multichanel framework facilities!!

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