Financial Management - PSFT (MOSC)

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Customer balances wrong

edited Feb 1, 2012 2:31AM in Financial Management - PSFT (MOSC) 3 commentsAnswered ✓
I'm trying to piece together a problem with some customer account balances.  Running the following queries the amounts don't match:

SELECT SUM(BAL_AMT) FROM sysadm.PS_CUST_DATA WHERE CUST_ID = 'xxxxxx'SELECT SUM(ENTRY_AMT_BASE) FROM sysadm.PS_ITEM_ACTIVITY WHERE CUST_ID = 'xxxxxx'SELECT SUM(BAL_AMT_BASE) FROM sysadm.PS_ITEM WHERE CUST_ID = 'xxxxxx'CUST_DATA and ITEM_ACTIVITY have the same credit balance but both are wrong (-101.50) where as ITEM_ACTIVITY has a balance of (-223.3) and is correct.  How do I correct this and get them back in balance?App Version: Financials 9.1

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