Financial Management - PSFT (MOSC)

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New Billing SR Upload Files and Additional Info Questions: We Value Your Feedback!

edited Mar 15, 2012 6:02AM in Financial Management - PSFT (MOSC) 1 comment

We have changed the Billing Service Request Upload Files and Additional Information Questions and we would like to invite you to share your experiences with us. These are the new changes:

  • We updated the Upload Files step/section with details, help and templates for 3 scenarios: Online Replication, Batch Process and Data Errors. We have created a new KM Doc 1433934.1 How to Upload Files to a Billing Service Request? which has detailed instructions, images, attachments and Word doc templates.
  • We now have Additional Information 5 Questions (Environment, Business Impact, KM, MOS Community, Information Centers). We added a Help (click ? or bubble icon) for each Q explaining 'Why' we are asking and 'How' the answer will help the support engineer progress the resolution faster and more effectively (i.e. what we are going to do with the answer information).

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