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No Dunning Letter Produced iIf There Are Constrains setup in Dunning Plan

edited Jun 7, 2012 7:56AM in Advanced Collections - EBS (MOSC) 1 commentAnswered
Hi Gurus,

We currently have a business requirment for each customer account total are under $500, no dunning letter send out. So we write a constrain in the Dunning plan query.

When we run the send dunning letters for all customers, there no output generated. But if we run for a single customer whose account total is above $500, the dunning letter get produced.

The error in 'IEX_SEND_DUNNING module: IEX: Send Dunnings for Delinquent Customers' log file is as below:

'WARNING: Concurrent program ended in WARNING, as at least one dunning record is failed to process'

Is this the reason the output is not generated? How to resolve it?

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