Advanced Collections - EBS (MOSC)

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Customer Delinquency Status

edited Aug 15, 2012 6:46PM in Advanced Collections - EBS (MOSC) 7 commentsAnswered
Hi,

Advanced Collections has a number of seeded Delinquency Statuses such as;

 - Current

 - Pre-Delinquent

 - Delinquent

 - Litigation

 - Repossession

 - Bankruptcy

 - Write Off

We are looking to add another Status to this list but it would appear to be not easily possible.

Can anyone confirm this?

Also, I'm interested to know what causes or triggers the Collection Status of the customer to go from Delinquent to Litigation to Repossession to Buckruptcy to write-off.

If we have a customer that has a status of Delinquenet, how to do we get that customer to a status of Litigation?

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