Advanced Collections - EBS (MOSC)

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Broken Promise Callback Tasks

edited Aug 19, 2012 4:52PM in Advanced Collections - EBS (MOSC) 2 commentsAnswered
Hi,

I have some broken promises within my Broken Promise UWQ node.

I decided to run the concurrent request 'IEX: Create Dunning And Broken Promise Call Backs' to create some Callback Tasks.

This produced some new Callbacks Tasks within my Task Node on the UWQ as expected.

When I double click on one of the tasks, it opens up the Collections Workbench to the History tab with type of Promise. It also opens Collections at the Account level, but my Collections is setup for Bill To level.

Now you would expect that it would open up the Task tab so you can view the Task and action it but that is not the case.

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