Recreating Checks
Our business users have completed a pay cycle run to completed status. 3 checks printed on the wrong side (pre-printed stationary) and they were recreated with new reference selected (recreate checks). During the recreation process, the user accidently rejected the pay run at the approval stage.
Our attempts to recreate using the original Payment Ref results in the following message : -
A payment in this payment reference range has already been reprinted with a new reference number (7250,90). A payment cannot be reprinted twice.
Do you have any advice as to what to do next to either recreate or retrieve back?