Advanced Collections - EBS (MOSC)

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Staged Dunning Letter Problem

edited Sep 2, 2012 6:03PM in Advanced Collections - EBS (MOSC) 3 commentsAnswered
Hi ,

I am very frustrated at the moment. The staged dunning letter plan didn't work as what I expected, no matter how I tested it. Could someone show me the light?

I have upload our Dunning plan setup

The problem I am having are :

1. I have set IEX: Hold Dunning if Full Amount Promised to Yes, but when I run IEX: Send Dunnings for Delinquent Customers, the staged level for that invoice still get cumulated.

2. The parameter Single Staged Letter prameter in IEX: Send Dunnings for Delinquent Customers seems like does not work for us. Our default value is 'No', but it still groups all staged level invoices together in the same dunning letter.

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