VAT Tax Treatment is for inter EU Sale of Goods

Question:

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When the UK Billing Business Unit has a sold to Customer for a UK location and a Ship to a Non-UK EU, Tax treatment is Domestic Goods Sale. Tax Rate is at the Billing BU VAT Rate.

According to the customer, Expected VAT treatment should be EU Goods Sale, Zero Rate applied.

Answer:

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the VAT Treatment for the bill depends on the customer's VAT registration. Even though the goods are being shipped out of the UK to another EU member state, the transaction may not be zero-rated if the customer is using a UK VAT registration. The sale may only be zero-rated if the customer is using a VAT registration for another EU member state.