How to use collections feature in Receivables without Advanced Collections feature?
Hi,
We wish to use Advanced Collections feature in Receivables, without Advanced Collections license.
I raised an SR and it informed that we can use Collections Administrator/Collections Agent without Advanced Collections license.
When I tried to click Collections form in Receivables, I get following message:
APP-AST-207069: This user ID has not been setup as salesforce. Please contact the System Administrator.
As per metalink note for this message, it seems concerned resource has to be assigned to a group created in CRM Resource Manager responsibility.
In that case, should we purchase license for CRM or license of any other module will help.Or is there any other setup which will help me to overcome this problem
We wish to use Advanced Collections feature in Receivables, without Advanced Collections license.
I raised an SR and it informed that we can use Collections Administrator/Collections Agent without Advanced Collections license.
When I tried to click Collections form in Receivables, I get following message:
APP-AST-207069: This user ID has not been setup as salesforce. Please contact the System Administrator.
As per metalink note for this message, it seems concerned resource has to be assigned to a group created in CRM Resource Manager responsibility.
In that case, should we purchase license for CRM or license of any other module will help.Or is there any other setup which will help me to overcome this problem
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