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Dunning letter sequence

edited Jun 25, 2014 5:00AM in Advanced Collections - EBS (MOSC) 4 commentsAnswered
We have a customer currently upgraded to R12 from 11i.

They are using dunning plans after due date. If an invoice is 60 days overdue, the customer will receive the letter (hard/moderate) for 60 days overdue, even that the first letter (soft letter) haven’t been sent, because the dunning procedure haven’t been done in the correct interval due to vacation/sickness in the collections department.

 Are there any way (like in 11i) the letters can be set to run in the correct order? Securing that a customer will not receive a "hard" letter without a "soft" letter has been sent.

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