Financial Management - PSFT (MOSC)

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Back to basic How to work with Support.

edited Oct 11, 2012 4:22PM in Financial Management - PSFT (MOSC) 2 comments
Dear All,

I wanted to share with you this fantastic doument a mine of information and references:

Working Effectively With Support Best Practices (Doc ID166650.1)

Chances are, an answer or solution may already exist. A support best practice, is to:

  • Firstly explore the Knowledge Base in My Oracle Support.
  • Secondly, visit the Community, ask questions review popular answers. The community is staffed with the same Oracle Support Engineers who handle Service Requests.
  • Thirdly, if you are unable to find a solution, Log a Technical Service Request. Be sure to upload any requested log files or support information to enable the Support Engineers to start reviewing your issue.

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