Advanced Collections - EBS (MOSC)

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Dispute invoices not considered in staged dunning

edited Oct 29, 2012 7:29PM in Advanced Collections - EBS (MOSC) 1 commentAnswered ✓
Hi,
We are in version 12.1.3 using basic features of collections in receivables, without advanced collections license.

We are using staged dunning and have enabled 'Include Dispute Items' in staged dunning setup.

Despite of this setup, fully disputed items are not picked in IEX: Send Dunning to Delinquent Customers

Can anyone shed light on how to include disputed items in dunning process?

What is the purpose of 'Include Dispute Items' in staged dunning setup?

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