Just Published: FMS Receivables 1st Guided Resolution: Payment Worksheet [1517863.1]!

Guided Resolutions (aka Search Helpers) are knowledge resources created to help customers find a resolution to an issue by guiding them from the problem, through the possible scenarios and symptoms, to the proposed solution(s).
In our new AR Payment Worksheet Guided Resolution [  Note 1517863.1 ] here is an example case:

• Customer has a Payment Worksheet problem
• Customer selects a Scenario (out of 6 predefined scenarios) e.g. Accounting Entries Out of Balance (ACTOB)
• Customer selects a Symptom (or multiple symptoms) e.g.  (1) MultiCurrency and (2) Partial Payment
• The system will display all Knowledge Notes relevant to the Scenario/Symptom(s) e.g. ACTOB error where a payment is either multicurrency or partial.