Advanced Collections - EBS (MOSC)

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Dunning Letter in R12

edited Feb 21, 2013 6:08AM in Advanced Collections - EBS (MOSC) 1 commentAnswered
Hi ,

In R11i , we are able to send Dunning Letter to customers via AR.

After our upgrade, the dunning letter is no long within AR and now reside in Advanced Collection.

Our requirement is to print dunning letter for the customer on a monthly basis , and we use different dunning letter set based on different profile class. (this is the way we set up in R11i)

After the upgrade R11i to R12 , i do not see any setup in Advanced collection that ties the profile class to dunning letter set.

Can someone give me some advise on how to setup or print dunning letter based on profile class .

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