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Cybersource Credit Card transaction rejecting transactions due to invalid telephone number format.

edited Feb 26, 2013 11:34AM in Financial Management - PSFT (MOSC) 2 comments

A few customers using Cybersource integration for credit card transactions have reported an issue where transactions are being rejected due to invalid telephone number format. By default Peoplesoft formats Telephone Numbers as 999/999-9999. A security update  has occurred from Cybersource where special characters for telephone numbers are not being allowed. When a customer adds the telephone number as part of their transformation program this format is sent and is being rejected.
A bug has been reported for this 16234982 - EAR9.1 CYBERSOURCE REJECTING TRANSACTIONS DUE TO INVALID FORMAT OF TELEPHONE NUM.

Knowledge document below will also be updated to reflect this fix.

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