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JUST PUBLISHED: General Ledger Common Errors Guided Resolution [1532562.1]

edited Mar 3, 2013 12:56PM in Financial Management - PSFT (MOSC) 1 comment

 New PeopleSoft General Ledger Common Errors Guided Resolution [ Note 1532562.1 ]


Guided Resolutions (aka Search Helpers) are knowledge resources created to help customers find a resolution to an issue by guiding them from the problem, through the possible scenarios and symptoms, to the proposed solution(s).

In our new GL Common Errors Guided Resolution [ Note 1532562.1 ], with initial focus on 'Unique Constraint' and 'First Operand of . is Null' errors, here is an example case:
  1. Customer has a problem related to a ‘common error’: (initially) Unique Constraint or First Operand
  2. Selects 1 Scenario [Unique Constraint] 
  3. Select 1 or more Symptom(s) [Allocations] 
  4. System displays all KMs relevant to the Scenario/Symptom [Unique Constraint in an Allocation function]

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