Creating a Service Request vs Creating a Community Post
Hi Everyone,
In the past few months we have seen an increase of user participation in our community. We thank you for this and it just goes to show that the community is becoming an effective way of egaging our customers, partners and us from GSC.
One thing we want to remind our users is to avoid having to create a Service Request and at the same time, create a Community post for the same subject. One of the intentions of having the Community is to discuss general subjects instead of having them be created via SR's. We leave those complicated, time sensitive issues to SR's so a dedicated analyst can work with the customer for a solution. Having do both at the same time would defeat this purpose and we would like to avoid such a situation.
In the past few months we have seen an increase of user participation in our community. We thank you for this and it just goes to show that the community is becoming an effective way of egaging our customers, partners and us from GSC.
One thing we want to remind our users is to avoid having to create a Service Request and at the same time, create a Community post for the same subject. One of the intentions of having the Community is to discuss general subjects instead of having them be created via SR's. We leave those complicated, time sensitive issues to SR's so a dedicated analyst can work with the customer for a solution. Having do both at the same time would defeat this purpose and we would like to avoid such a situation.
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