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[My Oracle Support Upgrade]: Service Request Chat Capability

edited Apr 16, 2013 2:24PM in Financial Management - PSFT (MOSC) 1 comment

Hi All,
One other feature that has been added with the recent My Oracle Support Upgrade is the Service Request Chat Capabilities. With this feature, Support engineers has the ability to instantly chat online with customers regarding their Service Request. This is a first step for Oracle Support in utilizing social technologies in our Support solutions, which we plan to enhance in future releases.

For more information and on how to enable this please refer to the document:
Service Request Chat Capability (Note 1543169.1)

Thanks

Jose

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