Advanced Collections - EBS (MOSC)

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Unable to Search when Querying through Address Line 4 in Customer Search form

edited Apr 29, 2013 8:53AM in Advanced Collections - EBS (MOSC) 2 commentsAnswered
Hi Team,

When ever I am trying to Query through Address Line 4 in Customer Search form, I am unable to see the output for few. I am receiving an error when ever I am able to replicate the issue:

APP-IEX-240445: Query caused no records to be retrieved

Navigation: Collections Agent>Search> customer by: Organization, Query by Address Line 4 and we receive the error.We are implementing the module and are nearing our UAT (need to be resolved ASAP).

When Queried at the Customer site level, I could see the Address Line 4 available.

Thanks,
Krishna

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