Advanced Collections - EBS (MOSC)

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Strategies over different collection cycles

edited May 28, 2013 7:54AM in Advanced Collections - EBS (MOSC) 1 commentAnswered
 Hi all,
I have different strategies defined. One for 30 day term customers and one for 45 day term customers. The 45 day term customers' invoices all have due dates of 15th of the month. 

We will rerun the Delinquency on the 16th in order to pick up the latest invoices that are overdue. Now the 45 day term strategy has a defined list of work items as follows:

1. Friendly reminder letter (This has 15 day pre-wait)
2. Phone call 1 (post wait  7 days)
3. Letter of demand 
4. Phone call 2 (post wait 7 days)
5. Letter of final demand

My problem is as follows:

On the first of the month strategies run in, but as the strategy for 45 days has a pre-wait of 15 days, the cycle only really begins on the 16th of the month. 

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