Advanced Collections - EBS (MOSC)

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Modify installments button greyed out following upgrade patch

edited May 18, 2015 10:02AM in Advanced Collections - EBS (MOSC) 4 commentsAnswered
We have just recently upgraded the form IGIRMINS because of a mis-balance problem but this new form has brought through some unexpected functionality.

If an invoice is overdue, modify installments is not allowed (although it was always available pre form upgrade). Debtors quite often get in contact on receipt of reminder letters to negotiate terms. Also debtors agree installment plans and subsequently default and re-negotiate terms, so I can't accept that this functionality is practical.

Has anyone else experienced this and what did you do?

Thanks in advance, Mark.

PS we use days overdue dunning in R12.

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