Dunning plans in R12
Hi,In 11i we used to the below steps for dunning process
1)create a dunning letter set.(attach the dunning templates to it)
2)Attach it to customer profile.
3)Attach customer profile to customer .
In 12.1.3 dunning letters have been replaced by dunning plans.
So the steps should be
1)We define dunning plans.(Attach dunning letter templates,scoring to it)
2)Attach the dunning plans to customer profile.
However in the customer profile class i still see the field as letter set instead of dunning plans.
Does letter set internally mean dunning plan?
Attaching the screen shot.
3)Attach the customer profile to customer .
1)create a dunning letter set.(attach the dunning templates to it)
2)Attach it to customer profile.
3)Attach customer profile to customer .
In 12.1.3 dunning letters have been replaced by dunning plans.
So the steps should be
1)We define dunning plans.(Attach dunning letter templates,scoring to it)
2)Attach the dunning plans to customer profile.
However in the customer profile class i still see the field as letter set instead of dunning plans.
Does letter set internally mean dunning plan?
Attaching the screen shot.
3)Attach the customer profile to customer .
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