Financial Management - PSFT (MOSC)

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Collection Workbench Action List has mutliple Condtions for the same customer

edited Aug 19, 2013 1:27PM in Financial Management - PSFT (MOSC) 15 commentsAnswered

Hi,

I now have an issues related to multiple condtions for the same customer on PS_ACTION_LST.  I though this was the pupose of the Auto Escalate setting on Receivables Installation.  I have checked this and only expecting the most current condition. However I get an action for each step in the action template path.

In the  Action Template that I have configured the days increment but the amounts stay the same per the clients request.  I am wonderng if this is issue should there be no overlapping of  days and amounts or is it the combination of the days and amounts that triggers the action. I am looking at a trace file but not quite finding the logic.

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