Collection Workbench Action List has mutliple Condtions for the same customer
Hi,
I now have an issues related to multiple condtions for the same customer on PS_ACTION_LST. I though this was the pupose of the Auto Escalate setting on Receivables Installation. I have checked this and only expecting the most current condition. However I get an action for each step in the action template path.
In the Action Template that I have configured the days increment but the amounts stay the same per the clients request. I am wonderng if this is issue should there be no overlapping of days and amounts or is it the combination of the days and amounts that triggers the action. I am looking at a trace file but not quite finding the logic.