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Customer with Dunning letters from 11i to R12

edited Aug 16, 2013 6:45AM in Advanced Collections - EBS (MOSC) 3 commentsAnswered
We are upgrading from 11i to R12 and we are planning to use Scoring Engine/Strategies to send Dunning Letters.

Currently in 11i we are sending 3 types of dunning letters: soft, moderate and strong.  In R12 we have a strategy with the work items of each of the dunning letters.  At cutover we do not want to send duplicate dunning letters to customers who already received a dunning letter. 

Question:  Is there a way we can automatically complete the workitems in cases where customers were already sent dunning letters in 11i?

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