Core Workflow - EBS (MOSC)

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approved request and orders are not sending emails to user

edited Oct 8, 2013 9:16PM in Core Workflow - EBS (MOSC) 2 commentsAnswered
We are using EBS version 12.1.3

User noticed that approved request and orders have stopped sending them email notifications. The workflow dashboard shows all components are up. A test to the mailbox itself shows the mailbox is able to send and receive emails. Where should I start to investigate  this issue? Gurus, please advise. Thank you very much.

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