Financial Management - PSFT (MOSC)

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FinancialGateway issue to Dispatch AR Credit Amounts

edited Nov 18, 2013 10:05PM in Financial Management - PSFT (MOSC) 13 commentsAnswered
Hello Experts,

We have created Direct Debits (Credits and Debits) and pushed to FG (using AR_FG_PROC process). We were able to dispatch Debit amounts successfully but not Credit amounts. The status of Credit transactions in FG is "Pending Reversal" (PR) and Debit transactions status is "Awaiting Dispatch" (L). FG ->Review Payments ->Payments page has option to select and dispatch Debit Transactions but Credit Transactions can't be selected (Grayed out). Also, the total amount is incorrect (Credit amounts added instead of substracted).

We are on 9.1 Bundle#25, 8.52. Are we missing any setup/configuration? Please advise

Thanks,

L Mamidi.

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