Having trouble with SQR - CALL SYSTEM USING command that previously worked

Recently upgraded from HRMS 8.3 to HCM 9.1.  Upgraded Windows servers also - was 2003, now 2008 R2 64-bit.  Comand that runs fine on the server in a cmd.exe window:

c:\Windows\System32\cscript.exe c:\psoft\VBSs\excel_print2.vbs "c:\psoft\hrprod\N_Reports\printfromhere\16094.xls"

does not run from SQR using the usual

CALL SYSTEM USING $command_line #status WAIT

where $command_line = the '...cscript.exe...'  comand above

The excel_print2.vbs opens the file passed to it and prints it.

Oracle tuxedo service is started as a privileged/administrator account, not the "local system account".

As a side note, there is a second .vbs script called in a similar manner with an employee ID and name passed to the vb script that opens Excel, formats the name and employee ID in celss and prints a "banner" just before the report is printed that does work from SQR: