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Issue on dunning letter work flow

edited Dec 16, 2013 1:00PM in Advanced Collections - EBS (MOSC) 2 commentsAnswered
I’ve noticed that customer with 16 days overdue invoice has no Credit Hold letter been sent till now.  Schedule date of sending the dunning is on 21st Dec 2013 instead of today. Can we update work item status and schedule start and end date for send out the dunning letter.

Please Advice.

Thanks & Best Regards,

SHEEL

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