PeopleTools and Lifecycle Management - PSFT (MOSC)

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MCF Web Chat questions

edited Feb 12, 2014 3:20PM in PeopleTools and Lifecycle Management - PSFT (MOSC) 4 commentsAnswered

Hello,

Does anyone know if it would be possible to propose a web chat session to a self service user, after that particular
user stays for X period of time on a certain PeopleSoft HCM page?

For instance: on a Self Service page there could be a rule that: If an employee
stays longer than 2 minutes on the page, a message would appear saying “Would
you like to speak to an HR Agent via Web chat?”. If the employee clicks Yes, a
Chat session will be opened in a Pop up window with an HR Agent.

Another question on Web chat:

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