Advanced Collections - EBS (MOSC)

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Same invoices in different dunning stage

edited Mar 6, 2014 12:00PM in Advanced Collections - EBS (MOSC) 1 commentAnswered

Hi,

In R12.1.3 we use staged dunning letters and we run in to the following problem:

A customer has 2 invoices that are delinquent. 1 invoice is ready for dunning level 1 and the other invoice is ready for dunning level 2. When I run the "IEX: Send Dunnings for Delinquent Customers" concurrent program I get a letter for each dunning level but both letters contain both invoices. What could there be wrong?

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