Advanced Collections - EBS (MOSC)

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Collection Screen - Aging Details and transactions underneath them

edited Apr 14, 2014 12:00PM in Advanced Collections - EBS (MOSC) 1 commentAnswered


Hi,

When we query to pull customer outstandings, initially we see the amount due by aging buckets.  Currently this is displayed in USD dollars which is funcitonal currency.  When we click on the details for the each of the buckets - the transactions are getting displayed in entered currency.  We have both USD and CAD Invoicing.

There is misalignment between these two screens when our call center people try to advise customers.  Aging Buckets in USD and the underlying transactions in some cases are in CAD.

Is there a way we can make both of them in sync thru configuration or otherwise.

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