Condition Monitor - Owner Action List in 9.2 Demo
I have created a Collection rule and assigned this to a Customer Group. I ran Condition Monitor, and can see the updated transactions in the ACTION_LST table, but they do not show up in the Owner Action List. I am running with Auto Escalation and Business Unit Monitoring turned On, and the Collection Rule has No Check since we are using both Days and Amount. Why are the actions not displaying on the Owner Action List?
Note: On Collections Workbench, they show if click Reassign and have the Set ID defined.