Advanced Collections - EBS (MOSC)

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Unable to enter notes from IEXRCALL form

edited Jun 18, 2014 12:00PM in Advanced Collections - EBS (MOSC) 3 commentsAnswered

Our Collection Officers are trying to enter notes in the system in the Notes tab, but the ability to do so - It is not available unless the Collections Officer exits the account, researches the customer number/name/info, and then goes back to the Notes tab.

This is not happening to all ; Inconsistent - for some users only

Any suggestions would help

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