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Journal Entry Upload Error

edited Jul 3, 2014 5:00AM in General Ledger - EBS (MOSC) 2 commentsAnswered

Hi all,

I've never posted before but thought it was worth a shot before submitting an SR. I have previously used journal wizard to upload journal entries from excel. However, now when I click "Create Document," and then choose to open with Excel, Excel opens and the file reads WebADI-2.xls (Compatibility Mode) while the Download box reads "Your document is being created." Then it just sits in that state and the template is not created. Eventually I get an error in Oracle that reads "Your document could not be created. Please contact your support representative."

I thought maybe a setting changed when my computer updated MS Office, but we haven't been able to find a solution. Has anyone encountered this before?

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