PeopleTools and Lifecycle Management - PSFT (MOSC)

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PeopleSoft lock issue.

edited Feb 24, 2015 8:24AM in PeopleTools and Lifecycle Management - PSFT (MOSC) 5 commentsAnswered

Users are unable to login to PeopleSoft ELM9.1 in production with their Active Directory accounts. However, PeopleSoft user accounts are working fine. When users try with their AD accounts, a lock is created in the Oracle database which then makes all PSAPPSRV services to hang in "GetCertificate" state.

Following is the error in the App Server logs:

call ext FUNCLIB_PTSEC.OPRID FieldFormula fcn=UpdatePSLOCK #params=0
PSAPPSRV.5417 (1) 1-1573 08.14.12 0.000233 >>> start-ext Nest=03 UpdatePSLOCK FUNCLIB_PTSEC.OPRID.FieldFormula
PSAPPSRV.5417 (1) 1-1574 08.14.12 0.000068 Cur#3.5417.LMSP1 RC=0 Dur=0.000041 COM Stmt=SELECT VERSION FROM PSLOCK where objecttypename = 'UPM' FOR UPDATE OF VERSION

Please provide your suggestion for the same.

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