PeopleTools and Lifecycle Management - PSFT (MOSC)

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Advisor webcast : Logging High Quality Service Requests

edited Jul 29, 2014 1:49PM in PeopleTools and Lifecycle Management - PSFT (MOSC)

Join us Thursday, July 31 for an overview of how to log high quality Service Requests in My Oracle Support.  Learn tips that you can use make logging SRs easier.  See Note 1676691.1 for schedule and registration.

This one-hour session is recommended for technical and functional users who log Service Requests on behalf of their organization or customer's organization for PeopleSoft products. This sessions reviews best practices and tips for creating Service Request to help you effectively work with Oracle Support and to get your issue resolved sooner.

TOPICS WILL INCLUDE:

  • Tips for logging high quality Service Request  
  • Escalation process  
  • Service Request E-mail Update Notification feature  
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