Advanced Collections - EBS (MOSC)

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Dunning in Invoice level

edited Aug 13, 2014 1:10AM in Advanced Collections - EBS (MOSC) 2 commentsAnswered

Hi Gurus,

Our clients requests to send the dunning at invoice level. The detailed request is described below:

We have 3 level of dunning letters, Reminder ($3-$25), Final (25.01 - 4999.99) and Demand (>5000)

Clients requested that for any small amount invoices i.e less than 25, will only send reminder once and regarless there is new debt (e.g $400) coming in the next day.

We have tested the scenarios in Oracle and what we've got shows in below table.

It looks like Dunning process will consider the total amount of debt under the customer account instead of on the individual invoice amount.

Oracle Result

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