Core Workflow - EBS (MOSC)

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New Interactive Troubleshooting Flows for Oracle Workflow

edited Aug 24, 2014 1:26PM in Core Workflow - EBS (MOSC) 1 comment

As part of our continuous effort to improve the customer experience, Oracle Support has developed new functionality which is available in the Service Request (SR) logging process from MyOracleSupport (MOS).

Flows available:

- Oracle Workflow: Workflow_Mailer

- Oracle Workflow: Workflow_Mailer_Outbound

- Oracle Workflow: Workflow_Mailer_Inbound

We will guide you through targeted areas which are appropriate to each flow selected when logging an SR.

You will then be quickly taken to one suggested document (maximum two) containing the solution based on your selection of problem symptoms:

If a solution is not available, select None of the above and all of the information you have provided to this point will be collected and made available in a Service Request.  Additionally, we will point out information you will need to upload in the Service Request in order to provide a clear description of the issue (i.e. log, output file, versions, and diagnostics).

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